This one-day, instructor-led course covers the key differences and benefits of the changes in ITIL v3.
The focus of this session will be on the new service lifecycle approach to implementing new and changed services, while also addressing key new concepts, functions, processes and changes to existing processes.
Delivered over one day the course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in becoming V3 Foundation certified.
Any student that wishes to take the ITIL v3 Bridge exam must be certified in Foundations v2. Students not taking the ITIL v3 Bridge exam must only have equivalent knowledge of ITIL v2 Foundations.
Continual Service Improvement
Review, Audit, and Metrics through the Continual Service Improvement; New/changed concepts and new definitions and terms
Service Operation
Incident, Problem, Event, and Access Management, Request Fulfillment and the Service Desk
Service Transition
Best Practices in Release Management, Change Management, Program/Project Risk Management, Service Asset and Configuration Management, CMS, DML and the Spares Store
Service Strategy
Service Economics, ROI, Service Portfolio Management, and Demand Management
Service Design
Service Catalog Management, SLM, Availability Management, IT Service Continuity Management, Supplier Management, Information Security Management, and Capacity Management
CERTIFICATIONS
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