-- Allow understand, translate and write letters without difficulties and consolidate its knowledge.
-- Presenting letters in the fields of employment, commerce, banking, insurance and import-export
Anyone working in the telecommunications sector such as teleactors telemarketers
ISSUE OF CALLS:
-- To colleagues: application of information and technical assistance, invitation and reservation in seminars and meetings, confirmation of arrangements and preparations made and confirmation of appointments, request for cooperation, and so on.
-- Towards customers answering requests for information, call commercial orders, telemarketing, and so on.
RECEIVING CALLS:
-- Colleagues: technical information, assistance, cooperation, etc..
-- Customers: information, call management, management of calls and wrong orientation (s) service (s) appropriate (s), claims management, and so on.
CERTIFICATIONS
Training title:
