The IT Management has become a requirement for all organizations viewing the strategic position held by the information system, known as a place of innovation and improved performance. Constantly changing the optimization of information systems requires a capacity for permanent adaptation. The "Best Practices", based on new technologies, have enabled professionals, by sharing their experiences, solutions at three levels: the production of computer services (ITIL), development software (CMMI).

What is ITIL ?
Information Technology Infrastructure Library is a methodological repository of «best practices applied to the optimal management of the computing services to reduce their costs and improve their contribution to the global turnover.
This represents an essential innovation to the management of the computing services which became a strategic major stake for the modernization of our companies in Tunisia. The certification EXIN of ITIL Foundation values the skills of the co-workers in the computing services as well as those of the users.
It is a stage towards the certification ISO 20000 of their organizations.
2 Types of certification
Certification ITIL :
       Base level: ITIL Foundation V2

       Basic Level: ITIL Foundation V3

       ITIL Foundation Bridge V3

       ITIL Practitioner Release & Control

       ITIL Practitioner Support & Restore

       ITIL Program Plan and Improve (IPPI)

       ITIL Practitioner: Agree and Define (IPAD)

       Managerial level: ITIL Service Manager

What is CMMI ?

The Capability Maturity Model Integration is an interdisciplinary approach covering systems engineering skills and managerial and technical processes. This is a reference model to assess the overall level of organization of an IT company in relation to a metric to use best practices in software engineering and management.
CMMI Training  :

       Practical aspects of implementation of the CMMI model

       Round cycle of 22 workshops